The Guts are In the Mail
Aug. 3rd, 2008 06:28 pmI've just completed the hour+ long job of removing the controller from my EVTA R-20 electric scooter, which died recently. The controller and the throttle are under warranty, and will be replaced for free. Several other items, all of which were probably damaged due to the inclusion of too-wimpy shocks on the original model, are *not* under warranty despite having been damaged or destroyed by either a design flaw or manufacturing defect. Let me make a short list of what I can remember off the top of my head of things that have gone wrong with the bike since I've had it.
1) Wouldn't recharge when I first got it due to a disconnected charge connector, stranding me at my friend Adam's house and costing me over $100 in cab and towing bills.
2) Front wheel scraped on inside of front faring, wearing completely through the fairly thick plastic in under two months from when I bought it.
3) Speedometer/Odometer slipped out from top assembly, meaning neither work anymore.
4) Front brake cable was scraping against front tire, wearing through all of the two layers of outer jacket and abrading the inner hydrolic cable
5) Consistent problems with bottoming out the shocks, hurting both the bike and my back, and likely causing most if not all of the above problems.
6) Throttle (which is actually the handle you hold onto on your right hand) broke off and literally slid off the handlebar while I was in heavy traffic. I was able to keep it working by jimmying it long enough to get home.
7) One or both rear passenger folding pedals broke off due to insufficient ground clearance.
8) The battery box on the bottom of the bike scrapes in some turns for the same reason
9) The bike would randomly cut out, generally in conditions of what could be overheating. This problem was intermittently present for about four months, but finally resulted in the controller itself dieing a few days ago, stranding me yet again. This time costs were mitigated due to
trippedbreaker's help and a near-suicidal U-Haul run where I had to have the truck back to U-Haul in less than two hours during rush hour or face a $150 fine.
I'll be mailing all of the damaged parts in question (at least those I can find) back to EVTAMERICA tomorrow. I related news, I just got a marketing announcement regarding the R-30, the "new and improved" version of the R-20. Read this and tell me it doesn't sound like "The R-20, but not broken anymore."
( Read more... )
1) Wouldn't recharge when I first got it due to a disconnected charge connector, stranding me at my friend Adam's house and costing me over $100 in cab and towing bills.
2) Front wheel scraped on inside of front faring, wearing completely through the fairly thick plastic in under two months from when I bought it.
3) Speedometer/Odometer slipped out from top assembly, meaning neither work anymore.
4) Front brake cable was scraping against front tire, wearing through all of the two layers of outer jacket and abrading the inner hydrolic cable
5) Consistent problems with bottoming out the shocks, hurting both the bike and my back, and likely causing most if not all of the above problems.
6) Throttle (which is actually the handle you hold onto on your right hand) broke off and literally slid off the handlebar while I was in heavy traffic. I was able to keep it working by jimmying it long enough to get home.
7) One or both rear passenger folding pedals broke off due to insufficient ground clearance.
8) The battery box on the bottom of the bike scrapes in some turns for the same reason
9) The bike would randomly cut out, generally in conditions of what could be overheating. This problem was intermittently present for about four months, but finally resulted in the controller itself dieing a few days ago, stranding me yet again. This time costs were mitigated due to
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I'll be mailing all of the damaged parts in question (at least those I can find) back to EVTAMERICA tomorrow. I related news, I just got a marketing announcement regarding the R-30, the "new and improved" version of the R-20. Read this and tell me it doesn't sound like "The R-20, but not broken anymore."
( Read more... )